Return Policy

Because ntty products are perishable food items, we are unable to accept returns or exchanges. All sales are final.

Damaged or Incorrect Orders

If your order arrives damaged, you receive the wrong item, or you believe there is a quality issue with your order, please contact us through our contact form as soon as possible after receiving your order.

Please include your order number, a description of the issue, and photos of the product and packaging when applicable. We’ll review the issue and work with you to make it right.

Depending on the circumstances, we may offer a replacement or refund.

Refrigerated Products & Shipping

ntty bars are refrigerated products and are shipped with cold packs when applicable. Your bars may not arrive cold, especially during warmer weather. This does not necessarily mean the product is damaged or unsafe.

We recommend placing your bars in the refrigerator after delivery for the best texture and experience.

Orders will not qualify for a refund or replacement solely because the product arrived at room temperature.

Refunds

If we determine that a refund is appropriate due to damage, an incorrect order, or a product quality issue, the refund will be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact Us

If you have an issue with your order, please contact us through the contact form on our website. Please include your order number so we can assist you as quickly as possible.