Refund policy

Because our products are food, we’re unable to accept returns or exchanges. This helps ensure the safety and quality of every order we send.

Damaged or Incorrect Orders

If your order arrives damaged, or if you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging (if applicable)

If the issue is determined to be our mistake or occurred during shipping, we’ll make it right with a replacement or refund.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once your order has been prepared or shipped, we’re unable to make changes or cancellations.

Questions?

If something isn’t right with your order, please don’t hesitate to reach out. As a small business, we genuinely want every customer to have a great experience with ntty.